Безплатен тестов период

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

LiveAgent Pricing
Плащанията се извържшват в USD и крайната сума за плащане зависи от обменния курс USD/EUR в деня, в който е създаден Вашият профил.
Многоканален хелпдеск софтуер, включващ усъвършенствана автоматизация, лайв чат, интергации със социални медии и телефонна централа
14-дневен безплатен тест период
Не се изисква кредитна карта
Можете да промените плана си по всяко време
Без договори
Без такса за включване
Можете да се откажете по всяко време
Ticket

Запитвания

Задължителен инстумент за огранизиране на запитванията по имейл

$15/потр./мес.
12 €/потр./мес.
  • Неограничена история на запитванияра
  • Неограничен брой имейл адреси
  • Подробни справки
  • Клиентски портал + форум
  • API + интеграции
  • Автоматични действия
  • Клиентско обслужване
  • Предварително подготвени основни настройки
Ticket+Chat

Запитвания + Чат

Надеждно многоканално приложение за лайв чат и запитвания

$29/потр./мес.
24 €/потр./мес.

Всичко от Запитвания, плюс:

  • Неограничени чат бутони
  • Управление на обратна връзка
  • Наблюдение на посещенията в реално време
  • Проактивни покани за чат
  • Анкета за удовлетвореност от чата
  • Социални медии*
  • Проследяване на времето*
  • История на действията*
All-inclusive

Всичко в едно

Мощен многоканален хелпдеск софтуер с над 180 функционалности/p>

$39/потр./мес.
32 €/потр./мес.

Всичко в Запитвания + Чат, плюс:

  • Телефонна централа
  • Видео обаждания
  • Интерактивна система за гласови отговори
  • Разпределяне и прехвърляне на обаждания
  • Хардуерен IP телефон
  • Неограничен запис на обаждания
  • Всички функционалности, отбелязани със звездички в предишните пакети, за безплатни в този
Free

Безплатен

Безплатен акаунт завинаги с някои ограиничения

$0/потр./мес.
0 €/потр./мес.
  • изтория на запитванията за 7 дни
  • 1 чат бутон
  • 1 телефонен номер
  • 1 имейл адрес
  • Базови справки
  • Клиентски портал + форум
  • Unlimited ticket history Have all your tickets on hand whenever you need them. LiveAgent stores all tickets for an unlimited period of time.
  • Unlimited email addresses Connect an unlimited number of email addresses (sales, marketing, tech support) with your LiveAgent account to ensure seamless company-wide support.
  • Advanced reporting Create advanced reports (channel, agent, department, SLA compliance, etc.) in the form of bar graphs, pie charts, area charts, or line graphs.
  • Customer portal + forum Utilize our customer portal to build your very own knowledge base. Fill it with forums, how-to-articles, FAQs, and feedback and suggestion boxes.
  • API + integrations Integrate your favorite applications with our helpdesk software through our unique API key. Connect billing management systems, CRMs, collaboration tools, and more.
  • Rules and Time rules Create custom action or time-triggered automation rules to speed up repetitive tasks that don’t require the attention of your agents.
  • Customer Service Contact us on any of our communication channels if you need assistance. We offer 24/7 customer support, year-round.
  • White Glove Setup Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve the quality of your customer service.

Everything in Ticket, plus:

  • Unlimited chat buttons Place an unlimited number of chat buttons across different URLs on your website. Show/hide each button according to specific behavioral triggers.
  • Feedback management Encourage your customers to send you new ideas and feedback for future development.
  • Real time visitors monitor Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website.
  • Proactive chat invitations Reach out to your website visitors with proactive chat invitations. Let them know you’re online and ready to help should they need it.
  • Chat satisfaction surveys Get immediate feedback after each live chat session. Find out how you can improve, what was done right, and monitor customer satisfaction over time.
  • Social networks* Take back control of your social media. Integrate LiveAgent with Facebook, Instagram, Twitter, and Viber to streamline all comments, messages, and mentions directly into your helpdesk in the form of a ticket.
  • Time tracking* Track your working habits. See how long it takes you to respond to each ticket or how long your breaks were.
  • Audit log* Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time.

Everything in Ticket + chat, plus:

  • Call center support Create a fully functioning virtual call center complete with ACD, IVR, advanced callback options, and more.
  • Video call Want to get more personal? Start a video call to provide a more unique, personalized support experience for your customers.
  • IVR Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent.
  • Call routing and transfers Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one agent to another today.
  • Hardware IP phone Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it.
  • Unlimited call recordings All inbound and outbound calls made with LiveAgent are automatically recorded for your convenience. Access call recordings at any point in time for quality assurance, training, or legal purposes.
  • All starred services from previous packages are free in this package
  • 7 days ticket history Each ticket can be viewed for a maximum of 7 days upon being received. After 7 days, the ticket will no longer be available.
  • 1 chat button Add a chat button to one URL of your choice.
  • 1 phone number Connect a single phone number to make and receive calls through your virtual call center.
  • 1 email address Connect one email address with our ticketing software to organize, track, and respond to all email queries in a timely manner.
  • Basic reports Get a complete overview of your analytics and agent’s performance. Generate reports in multiple formats including bar graphs, pie charts, or line graphs.
  • Customer portal + forum Utilize our customer portal to build your very own knowledge base. Fill it with forums, how-to-articles, FAQs, and feedback and suggestion boxes.
  • Customer Service We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal.
* Service is charged according to the price list, which you will find in the complete comparison of plans below
Compare plans
Check out our plan comparisons and select the best one for you

Ticket

Ticket+Chat

All-inclusive

Free

Ticket

Ticket

$15/agent/month
12 €/agent/month
Ticket+Chat

Ticket+Chat

$29/agent/month
24 €/agent/month
All-inclusive

All-inclusive

$39/agent/month
32 €/agent/month

Free

Free

$0/agent/month
0 €/agent/month
Communication channels
Customer Portal
Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature
Contact forms
Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature
Slack notifications
Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. Slack notification feature
Customer forum
Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. Customer forum feature
E-mail Ticketing (email addresses)
Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature
Unlimited
Unlimited
Unlimited
1 Email address
Live chat
Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature
Unlimited
Unlimited
1 Chat Button
Proactive chat invitations
Engage your website visitors by inviting them to chat with your agents. Proactive chat invitations feature
Feedback management
Encourage customers to send you new ideas and Feedback for future development. Feedback & Suggestions feature
Instagram
Streamline all comments and mentions of your Instagram page and respond directly from your LiveAgent ticketing dashboard. Instagram feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Viber
Respond to Viber messages directly from your LiveAgent dashboard. Viber feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Twitter
Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. Twitter feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Facebook
Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. Facebook feature
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$39 / month / per acc 32 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call center support
Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser. Call center support
1 Phone number
Video call
Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! Video call feature
Conversation management
Ticket history
Store all tickets and chat transcripts indefinitely. Access all past tickets, conversations, and call recordings for quality assurance, legal, or training purposes at any time.
Unlimited
Unlimited
Unlimited
7 days
Merge tickets
Received multiple tickets about the same issue and want to combine them? No problem! Use our merge tickets feature.
Custom ticket fields
Learned some valuable information? Create a custom ticket field and add it to the ticket info panel. Custom ticket field feature
Split tickets
Received a ticket with multiple requests? Split the ticket into two and assign each to a different agent/department. Split tickets feature
Internal tickets
Create an internal note for your colleagues. The notes are visible to agents only, so there's no need to worry that other end-users or customers seeing your private notes. Internal tickets
Attachments
Easily drag and drop attachments (images, music, video, documents, etc.) to share them with your customers. Attachments feature
Ticket mass actions
Select multiple tickets at once and run mass actions to save time. With this feature, you can resolve, transfer, or delete multiple tickets with a single click. Ticket mass actions feature
To Solve Algorithm
Automatically prioritize tickets that need to be solved according to service level agreements (SLAs) and the date and time they were received. To Solve Feature
Ticket satisfaction survey
Automatically send out ticket satisfaction survey emails after each interaction to ensure your customers receive high-quality service.
Custom tags
Add custom tags to organize and filter through tickets while viewing their contents at a glance.
Custom ticket filters
Create unique ticket filters to make searching and filtering easier. Custom ticket filters feature
Agent notes to tickets
Add private notes to tickes. Private notes are visible to agents only, so there's no need to worry about your customers or other end users seeing them. Agent notes to tickets feature
Real-time dashboards
A real-time overview of your usage statistics.
Ticket transfers
Transfer tickets to the agents or departments that are best equipped to handle them with a single click.
WYSIWYG editor
Use our WYSIWYG editor to style the content of your emails, email templates, and knowledge base articles. WYSIWYG editor feature
Multiple ticket tabs
Solving more than one ticket at a time? No problem! ComparePlansTable__open up multiple ticket tabs in your LiveAgent app and switch back and forth as needed. Multiple ticket tabs feature
Business hours
When are you available to help your customers? Let them know with the Business hours feature
Departments
Create sales, marketing, and tech support departments for easier ticket routing and division of responsibilities.Departments feature
Canned answers
Speed up your responses by using predefined sequences of text. Canned answers feature
Contacts & Groups
Segment customers by interests, age, nationality, or any other metric. Contacts feature & Groups feature
Predefined answers
Create predefined answers for support queries that can be answered with a generic response. Predefined answers feature
Chat transcripts
Do your customers need a copy of the conversation they’ve had with you? Provide them with chat transcripts via email.
Limited to 1 Chat button
File sharing over chat
Our live chat supports JPG, JPEG, PNG, GIF, PDF, and TXT file sharing.
Limited to 1 Chat button
Mobile chat window
Our live chat widgets are responsive - customers can start chats on mobile or desktop with ease.
Limited to 1 Chat button
Chat welcome message setting
Send out automated chat welcome messages to your new website visitors to showcase that you’re online and available to help them as needed.
Limited to 1 Chat button
Real-time visitors monitor
Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website.
Chat Satisfaciton Surveys
Get immediate feedback after each customer interaction. Find out how you can improve, what was done right, and monitor customer satisfaction over time. Agent ratings feature
Time Tracking
Gain a deeper understanding of your help desk's performance by tracking your agent’s working habits. See how long it takes them to respond to each ticket, how long they were online, or how long their breaks were. Time tracking feature
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call Queuing
If all online agents are busy with ongoing calls, LiveAgent will automatically create a call queue for new callers. Call queue indicator
Limited to 1 Phone number
IVR
Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent. IVR feature
Unlimited call recordings
Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. Unlimited call recordings feature
Call routing & transfers
Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one department or agent to another starting today. Call routing and Call transfers feature
Customization
API
Connect various programs, software, or tools with LiveAgent and automate countless tasks. API feature
Customer mail templates
Configure email templates for your customers and agents. All the email templates sent from LiveAgent can be formatted as HTML or plain text emails. Mail templates feature
Rules & Time rules
Create custom triggers, automation rules, and time rules to speed up repetitive tasks that don’t require the attention of your agents. Rules and Time rules feature
Gamification
Motivate, entertain, increase productivity, and foster collaboration in teams. Gamification feature
Contact form widgets customization
Choose a contact form widget from our template gallery and customize it to match your business’s aesthetic.
Limited to 1 form
Chat widgets customization
Choose a chat widget from our template gallery and customize it to match your business’s color palette.
Limited to 1 form
Chat invitations widgets customization
Choose a chat invitation design from our template gallery and customize it according to your needs.
Sound configuration
Customize or disable any notification sounds that you hear in LiveAgent. Choose from our existing sounds or upload your own files. Sound configuration feature
$5 / month / per acc 5 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Search & replace
LiveAgent can automatically search for specific strings in every incoming message and replace them with something else before being displayed or stored in the database. Search & replace feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Call widgets customization
Create enticing call widgets or choose from our template gallery. Customize any existing design according to your needs.
Limited to 1 chat
Video call widgets customization
Create engaging video call widgets or choose an existing design from our template gallery. Customize any existing template according to your needs.
Additional Knowledge base
Multi knowledge base* gives you the opportunity to create an unlimited amount of separate customer portals, where each one of them can have its own unique design, settings, and content. Additional Knowledge base
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Branding free
Remove LiveAgent branding from live chat windows and buttons, knowledge base/customer portal, call windows and buttons, contact forms, feedback forms, and email templates.
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
$19 / month / per acc 15 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Reporting
Basic Reports
Analytics overview
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature
Performance report
Monitor the performance of your support agents. See who is the most productive, who prefers e-mails over live chats, and who delivers consistent results over time. Performance report feature
Advanced Reporting
Agent report
Create agent reports for work time, answered tickets, chats, calls, sales, ratings, and more from a specific time range. Agent report feature
Agents ratings
Generate agent rating reports complete with customer’s comments. Agents ratings feature
Department report
Generate reports about each department's number of answered tickets, chats, calls, and more during a specific time range. Department report feature
Channel report
LiveAgent provides you with detailed insights about every communication channel: email, live chat, call center, contact forms, Instagram, Facebook messages, Tweets etc. Channel report feature
Tag report
Generate tag reports from a specific period of time. Individual entries can be sorted by time range, department, channel, and agent. Tag report feature
Ticket history
Filter tickets by day, week, month, year, or a custom date range to generate a ticket history report. Find out which departments had the most assigned tickets, which agents solved them, their current statuses, and more.
Time report
Find out how long it took to answer tickets from a specific time range. Individual entries can be sorted by agent, ticket, customer, company, report date, billed date, type (manual, auto). Time report feature
My work report
Generate reports about the work you’ve done in a day, week, month, year, or during a custom date range. Find out how many tickets were assigned to you, from which channel they came from, and their current status.
Agent availability for calls, chats, ticket
Monitor the availability of your agents and see exactly when they're online (date, hours, from, to). Agent availability feature
Call, chat availability
Generate reports about each agent’s availability to answer calls and chats. Discover who’s most involved, and who needs to ramp up their support efforts.
Call, chat, ticket load
Find out which agents had the most tickets, calls, and chats assigned to them to compare and optimize your agent’s workloads.
SLAs with Reports
Call, chats, tickets SLA compliance
LiveAgent offers a report of fulfilled and missed SLAs from a specific time range and department. Individual entries can be sorted by department, agent, and date. SLA compliance feature
Call, chats, tickets SLA log
LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and department. Individual entries can be sorted by requester, Ticket ID, SLA start time, department, agent, due date, close date, and SLA remaining/overdue time. SLA log feature
Integrations
Squarespace
LiveAgent enables you to place live chat buttons on your Squarespace websites. Squarespace integration
1 Chat button
Weebly
LiveAgent’s Weebly integration enables you to place live chat buttons on your Weebly websites. Weebly integration
1 Chat button
Wix
LiveAgent’s Wix integration enables you to place live chat buttons on your Wix websites. Wix integration
1 Chat button
WordPress
LiveAgent’s WordPress integration enables you to place a live chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or WordPress live chat with LiveAgent. WordPress integration
1 Chat button
PipeDrive
Register new PipeDrive deals and view all registered deals pertaining to the customer that you are assisting. PipeDrive integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
ActiveCampaign
Integrate ActiveCampaign with LiveAgent to automate processes like creating new deals, updating contacts, and more. ActiveCampaign integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Mailchimp
Subscribe and unsubscribe contacts from your MailChimp mailing lists directly from LiveAgent. MailChimp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Jira
Connect Jira with your LiveAgent account to view tickets related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets in LiveAgent. Jira integration
Google Analytics
Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat on conversions or your agents on company sales. Google Analytics integration
Zapier
Connect Zapier with your LiveAgent account to set up custom triggers that perform desired actions. Zapier integration
Magento 2
Gather insights about your customer’s previous orders from your Magento store directly from your LiveAgent ticket details panel. Magento 2 integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Prestashop
Place a live chat widget on your Prestashop site and view your customer’s orders directly from your LiveAgent ticket details panel. Prestashop integration
Shopify
Place a live chat button on your Shopify store. Shopify integration
1 Chat button
Bigcommerce
Place a live chat button on your Bigcommerce store. Bigcommerce integration
Opencart
Place a live chat button on your Opencart store. Opencart integration
Salesforce (soon)
Add new or edit existing deals in your SalesForce pipeline directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different applications and focus on providing a seamless support experience for your most valued customers instead.
CMS
SpringBuilder
Add a live chat button to your SpringBuilder website to speed up problem resolution and communication with your customers. SpringBuilder integration
1 Chat button
Joomla!
If you want to add one of our live chat buttons to your Joomla site, you can do so by inserting the button's code into your Joomla footer. Joomla! integration
1 Chat button
Adobe Business Catalyst
LiveAgent's Adobe Business Catalyst integration enables you to place a live chat button on your Adobe Business Catalyst website. Adobe Business Catalyst integration
1 Chat button
Drupal
Connect with your customers in real-time by placing a live chat button on your Drupal website. Utilize offline forms and help desk capabilites as well. Drupal integration
1 Chat button
ExpressionEngine
LiveAgent enables you to place live chat buttons on your ExpressionEngine websites. ExpressionEngine integration
1 Chat button
GoDaddy
LiveAgent’s integration with GoDaddy enables you to place a live chat button on your GoDaddy website. GoDaddy integration
1 Chat button
Squarespace
LiveAgent enables you to place live chat buttons on your Squarespace websites. Squarespace integration
1 Chat button
SpringBuilder
Add a live chat button to your SpringBuilder website to speed up problem resolution and communication with your customers. SpringBuilder integration
1 Chat button
uKit
LiveAgent’s uKit integration enables you to place a live chat button on your uKit store. uKit integration
1 Chat button
Web.com
LiveAgent’s Weebly integration enables you to place live chat buttons on your Weebly websites. Weebly integration
1 Chat button
Wix
LiveAgent’s Wix integration enables you to place live chat buttons on your Wix websites. Wix integration
1 Chat button
WordPress
LiveAgent’s WordPress integration enables you to place a live chat button on your WordPress site or blog. Turn your website into powerful WordPress HelpDesk or WordPress live chat with LiveAgent. WordPress integration
1 Chat button
CRM
Salesflare
Extract customer data from chats and forms and save it directly into Salesflare from your LiveAgent ticket info panel. Salesflare integration
PipeDrive
Register new PipeDrive deals and view all registered deals pertaining to the customer that you are assisting. PipeDrive integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Vectera
Schedule meetings, classes, or even face to face calls with customers directly from LiveAgent. Vectera integration
Highrise
Activate the Highrise integration and start managing Highrise data within LiveAgent (and the other way around). Register new deals, edit existing deals, and more. Highrise integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
SharpSpring
Syncing LiveAgent and SharpSpring allows you to automatically sync contact information across both platforms. SharpSpring integration
Salesforce (soon)
Add new or edit existing deals in your SalesForce pipeline directly from your LiveAgent ticket info panel. Reduce duplicate data entry across different applications and focus on providing a seamless support experience for your most valued customers instead.
Email marketing
ActiveCampaign
Integrate ActiveCampaign with LiveAgent to automate processes like creating new deals, updating contacts, and more. ActiveCampaign integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Klaviyo
Subscribe your customers to your Klaviyo mailing lists within LiveAgent. Integrate the two tools to reduce the amount of effort and time you have to put into managing your database. Klaviyo integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
SpamAssassin
Filter incoming emails through SpamAssassin’s spam filter. Emails marked as spam can be still found in the tickets marked as spam. SpamAssassin integration
AWeber
Activating the AWeber plugin will allow you to subscribe and unsubscribe contacts to and from your mailing lists directly from LiveAgent. AWeber integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
GetResponse
Add customers to your GetResponse mailing lists from your ticket info panel. To avoid sending spam emails, an opt-in email is sent to the contact when you add them to a new mailing list. (The subscription must be confirmed by the contact). GetResponse integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Mailchimp
Subscribe and unsubscribe contacts from your MailChimp mailing lists directly from LiveAgent. MailChimp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Social
GIPHY
GIPHY Search enables you to instantly find the exact GIF you’re looking for and insert it into the body of your ticket. GIPHY integration
Socialbakers
Socialbakers integration for LiveAgent can help you with social media management and ticketing. Socialbakers integration
Phone
Cloudtalk
CloudTalk displays contact details, call history, notes, and tickets related to the caller and syncs them with LiveAgent. Cloudtalk integration
Chatbot
Quriobot
Create an intuitive chatbot that will interact with your customers at all times. Quriobot chatbot can be used for lead generation, customer support, and feedback. Quiobot integration
Tracking
Clockify
Use Clockify to track the amount of time you spend on resolving tickets and editing knowledge base articles. Improve your productivity, profitability, and track team activity logs. Clockify integration
Jira
Connect Jira with your LiveAgent account to view tickets related to Jira tasks, merge tasks with tickets from specific customers, and search for Jira tickets in LiveAgent. Jira integration
Google Analytics
Track events of live chat sessions in Google Analytics. Thanks to this data you can evaluate the impact of live chat on conversions or your agents on company sales. Google Analytics integration
Workflow
Bold BI
Use data from LiveAgent to create a dashboard with real-time information about your incoming inquiries. Bold BI integration
CloudApp
Capture your screen, annotate it, and send it over in an attachment with CloudApp. Help your customers understand exactly what you need from them to solve their problems effectively. CloudApp integration
Zapier
Connect Zapier with your LiveAgent account to set up custom triggers that perform desired actions. Zapier integration
Pabbly
Use Pabbly’s triggers, logic rules, filters, and conditions to streamline sales, marketing, and support processes across different platforms. Pabbly integration
Feedback
Klaus
Rate your agent's performance, give feedback according to various criteria, improve your workflow, and more. Klaus integration
Nicereply
Do you know how customers feel about your customer service? Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for LiveAgent. Nicereply integration
eCommerce
CS-Cart
LiveAgent’s CS-Cart integration enables you to place a live chat button on your CS-Cart store. CS-Cart integration
1 Chat button
Fortune 3
LiveAgent’s Forune3 integration enables you to place a live chat button on your Fortune3 store. Fortune 3 integration
1 Chat button
Magento 2
Gather insights about your customer’s previous orders from your Magento store directly from your LiveAgent ticket details panel. Magento 2 integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
Oxatis
Start providing better customer support by placing a live chat button on your Oxatis store. Oxatis integration
1 Chat button
Post Affiliate Pro
Start providing more personalized customer support by placing a live chat button on your affiliate panel and signup pages. Post Affiliate Pro integration
Prestashop
Place a live chat widget on your Prestashop site and view your customer’s orders directly from your LiveAgent ticket details panel. Prestashop integration
Shopify
Place a live chat button on your Shopify store. Shopify integration
1 Chat button
Volusion
Start providing personalized customer support by placing a live chat button on your Volusion store. Volusion integration
X-Cart
LiveAgent’s X-Cart integration enables you to place a live chat button to your X-Cart stores. X-Cart integration
1 Chat button
3dcart
LiveAgent’s 3dcart integration enables you to place a live chat button on your 3dcart store. 3dcart integration
Bigcommerce
Place a live chat button on your Bigcommerce store. Bigcommerce integration
CoreCommerce
Place a live chat button on your CoreCommerce store. Corecommerce integration
1 Chat button
Opencart
Place a live chat button on your Opencart store. Opencart integration
Monitoring
NetCrunch
Convert NetCrunch alerts into tickets and receive them directly into your LiveAgent helpdesk. NetCrunch integration
LDAP
Import agents from the LDAP directory structure or login agents using LDAP authentication method. If the LDAP service is not available, LiveAgent will use its own default auth method. LDAP integration
Migration plugins
Help Desk Migration by Relokia
Migrate your data between on-premise and cloud-based help desk systems with Relokia. Migratable data includes tickets, agents, groups, contacts, tags, attachments, notes, and custom fields. Relokia integration
Billing management
ChargeDesk
View your customer’s recent payments, refunds, or standing orders without having to log in to your ChargeDesk account. Integrating ChargeDesk with LiveAgent will speed up your support and make you more knowledgeable about each customer. ChargeDesk integration
Braintree
Cancel and refund payments directly from your LiveAgent dashboard ticket panel. Braintree integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
2Checkout
Place a live chat button on your 2Checkout store. 2Checkout integration
Project management
ClickUp
Convet emails into taks, link tickets into existing tasks, and manage projects from LiveAgent. ClickUp integration
Limited
No plugin available in the Free plan, however, an external integration through Zapier is available.
ProjectManager.com
Project Manager helps you manage agents and departments by creating new tasks, timesheets or projects when new customers join LiveAgent. ProjectManager.com integration
Support and services
Customer Service
We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal. We also offer multi-lingual support.
24/7
24/7
24/7
24/7
White Glove Setup
Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve your customer service.
Knowledge Base
Create categories in your customer portal based on your products, services, or types of customers. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Knowledge Base feature
IPhone/Android apps
We offer a LiveAgent app for both Android and iOS operating systems. iPhone/Android mobile applications feature
Multiple language support
LiveAgent currently supports 45 language translations with new ones being added regularly. Multiple language support feature
Multiple website support
Have multiple businesses, products, or subdomains with unique websites? No problem, LiveAgent can fetch and streamline all tickets into a single LiveAgent account.
Multibrand Support
Create multiple knowledgebases for each of your products, brands, or user groups.
Hardware IP phone
Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it.
Security & permissions
EU/US/UK/SG Data Center
Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national laws into account. Multiple Data Centers
SPAM filters
Save time and fight against spam with automatic spam filtering. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam. SPAM filters feature
Access restriction to agent panel
Restrict the number of IP numbers that have access to your agent panel.
Password Policy Management
LiveAgent ensures that the password you select for your account hasn’t been compromised in previous data breaches.
2-step verification
Protect your LiveAgent account with your password and an additional code from the Google Authenticator mobile app. 2-step verification feature.
HTTPS encryption
All LiveAgent hosted accounts run on a secure connection using the HTTPS protocol. HTTPS encryption feature
Banned visitors list
Is someone spamming you or being obnoxious? Ban their IP address to prevent them from chatting with you. Lift the ban when you’re ready by reviewing the list of visitors who are banned from your chat.
Audit Log
Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time. Audit log feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Credit card masking
Credit card masking ensures sensitive information will not be stored in chat archives and transcripts. Search & Replace feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)
Automatic Data Deletion/Redaction
Do your customers send you sensitive data? Use our search and replace feature to redact data before it’s stored in your database. Search & Replace feature
$9 / month / per acc 9 € / month / per acc
Additional monthly feature fee. (The number of agents in your account does not increase or decrease this additional monthly fee.)

Имате нужда от помощ за избор на подхоящи план?

Всеки бизнес е различен. Ние имаме екип от мениджъри по успех на клиента, готови да разгледат вашата конкретна ситуация.

Често задавани въпроси

Всеки тест период започва с достъп Всичко в едно и ви дава достъп до всички функционалности на LiveAgent за 14 дни. Не се изисква кредитна карта, за да започнете тест период. За да продължите да използвате акаунта си, можете да въведете картата си и да изберете платена версия.

Няма техническа възможност да преминете от безплатна версия към 14-дневен тест период и обратно. Не се притеснявайте, можете да надградите от безплатрн към платен абонамент по всяко време. Имайте предвид обаче, че след това няма да можете да се върнете към безплатния си акаунт. Обърнете внимание: безплатните акаунти имат ограничения, така че за да тествате всички възможни функционалности на LiveAgent, трябва да надградите до платен план или да създадете нов акаунт с 14-дневен тест период.

Абсолютно Да! Ние искаме компаниите да се абонират за безплатната версия на LiveAgent, да изполват основните хелпдеск функционалности, но в същото време искаме да намалим злоупотребите. Така можем да помогнем на малките бизнеси да порастнат и евентуално да надградят до безлимитните ни планове с пълен набор функционалности.

Не. Няма договори. Вземаме плащанията месец за месец. Можете да преминете към по-нисък или по-висок план, да добавяте или премахвате потребители по всяко време. Няма такси за включване и клиентското обслужване и новите версии на продукта винаги са безплатни.

Да. Ако сте голяма компания, моля свържете се с нас, за да научите повече за вариантите. Или проверете цените за корпоративни клиенти или изпратете искане за оферта.

Приемаме всички основни видове кредитни и дебитни карти, включително Mastercard, VISA, Diners, и American Express. Също така приемаме плащания чрез PayPal. Ако искате да използвате друг метод на плащане, моля свържете се с екип клиентско обслужване на support@liveagent.com.

Клиентското ви обслужване е сезонно или имате нужда да добавяте или премахвате потребители през определени периоди? Ще фактурираме само това, което реално сте изполвали.

Искаме да се уверим, че всичките ни потребители могат да се насладят и успешно да използват услугите ни без значение от условията. Ако някои клиенти използват много по-голям обем данни или нарушават правилата и това може да се отрази на други потребители, е възможно да се свържем с тези контрагенти и да обсъдим промяна на потреблението и лимитите им или прекратяване на абонаментите им. Също така си запазваме правото да променяме лимитите без предупреждение.

Напълно! Системите ни за сигурност са от най-високо ниво. Хостваме акаунтите си в реномирани центрове за данни, защитени с-часово наблюдение. Също така работим с множество  специалисти по сигурността, за да сме сигурни, че приложението е в крак с най-новите стандарти за сигурност. Всички акаунти имат SSL криптиране, за да запазят данните ви в безопасност.

За да осигурим услуга с най-висока скорост, данните ви ще бъдат съхранявани в най-близкия център за данни според географската ви локация. В момента имаме центрове за данни в Далас (САЩ), Нюарк (САЩ), Лондон (Великобритания), Франкфурт (Германия) и Братислава (Словакия). Данните на европейските ни клиенти се намират в един от европейските центрове за данни и работим в съответствие с ОРЗД (GDPR).

Ние сме на ваше разположение! Започнете разговор в нашия лайв чат или ни изпратете имейл на support@liveagent.com. Клиенското ни обслужване работи 24/7, включително по празници, и ще се радваме да ви помогнем с всякакви въпроси. Също така сме на линия за лайв чат и на разположение по телефона в работно време в повечето часови зони.

Peter Komornik

LiveAgent комбинира отличен лайв чат, запитвания и автоматизация, които ни позволяват да предоставяме изключително ниво на обслужване на клиентите си.

Peter Komornik, CEO
logo slido black
logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Насрочете обаждане лице в лице и разберете как LiveAgent може да помогне на бизнеса ви.

Свободни сме в различни дни

Насрочете демо