Псевдоними на агенти (англ. Agent alias)

What is an agent alias?

What is an Agent alias? Agent Alias is a special type of feature in a help desk software. This feature allows agents to be able to communicate with all customers under an unreal name. Their real names are kept in a secret by setting up the Agent Alias.

By editing agents profile it is possible to setup the alias. During answering calls, chats or emails customer see just a alias name. Agents from your customer support team see agent’s real name.