Какво е инструмент за чат?
Chat tools are often browser-based and enable users to start chatting with other users in real time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.
Как можете да използвате инструмент за чат?
Tons of companies utilize live chat apps on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.
Защо трябва да използвате инструмент за чат на живо?
Използването на такъв инструмент е най-рентабилният начин за превръщане на посетителя на уебсайт в клиент. Отговаряйки своевременно на въпросите на потенциалния си клиент, вие значително намалявате шанса те да преминат към конкуренцията. В допълнение към това, това е лесен и ефективен начин за контакт с хора по целия свят. Вашите клиенти могат да бъдат в напълно различна част на света и да се свържат с вас с лекота.
Какви други функции имат инструментите за чат на уебсайтове?
Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.
Използването на тези разширени функции позволява на агентите да събират допълнителна информация от посетителите на уебсайта, което помага на агентите да отговарят по-ефективно на техните клиентски запитвания.
LiveAgent’s live chat features:
- Current URL of live chat visitor
- Chat window docking
- Max queue length
- Proactive chat invitations
- Chat embedded tracking
- Real-time typing view
- Chat distribution
- Internal chat
- Chat history
- Online visitors
- Chat overview
Как можете да си направите инструмент за чат?
To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.
Прочетете задълбочено ръководство, за да създадете Бутон за чат на живо в LiveAgent.
Какво е софтуер за live чат?
Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time, live chatting and converts your live chat conversations into tickets, that are stored inside a universal inbox.
If you would like to learn more, read Live Agent – Live Chat Software.
Други съществени функции на LiveAgent:
- Ticketing
- Rules & SLAs
- CRM
- Canned messages & Predefined answers
- Knowledge Base
- IVR
Find out more about all LiveAgent – Features.
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Frequently Asked Questions
What is a chat tool?
Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.
Does LiveAgent provide a chat tool?
LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.
What are best practices of using a chat tool?
Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.
Expert note
Инструментът за чат е браузър базиран и позволява реално временно общуване с потребители. Той подобрява ефективността на обслужване и качеството на услугата.
How does the chat routing work?
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
This text discusses various ways to improve customer service using gamification, including SLA monitoring, language adaptation, customer portals, rewards and badges, attached files in articles, feedback suggestions, forums, multiple knowledge bases, and search widgets. Overall, these methods aim to enhance employee performance and create a better customer experience.
Текстът представя софтуерната програма LiveAgent като висококачествена алтернатива за клиентско обслужване. Тази програма предлага онлайн чат на живо, обслужване на клиенти и база данни на клиенти. Също така има вграден софтуер за управление на услуги и прогнозни оценки за удовлетвореността. LiveAgent се интегрира лесно с други приложения и предлага допълнителни функции като поддръжка на VoIP и система за управление на оплаквания. Опции като говорител на марката, шаблони за отговори и ресурси за поддръжка са също на разположение.
