Какво е достъп до запитвания?
Usually, in smaller companies every agent is able to see all information. In big corporations, on the other hand, there are much secret information. Agent ticket scope helps to define, what tickets and information are agents able to see. Every agent is assigned to a ticket scope with a different accesses. Some agents can see everything, some just information assigned to them. Admins can define to which departments will an agent has access.
Expert note
Използвайте JSON формат, за да имате лесен достъп до запитванията на клиентите.
Custom roles available permissions
Additionally to the 3 default roles, there is an option to create 3 new custom roles for your agents. In this article you can find a list and a description of all available permissions that can be attributed to custom roles.
LiveAgent уебинар 1: Представяне и общ преглед
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